Theories of distributed leadership suggest that organizational learning and change results not from the efforts of a single individual, but rather from a network of people working within their broader systems. Team empowering leadership enhances human resources development of the organization to promote the sharing of knowledge that is necessary for change. In this study, we study transformational and distributed leadership team that have been linked to improving working conditions and students’ learning in high-needs schools. Specifically, we highlight a team-based intervention where positive organizational improvements were made to academically struggling schools, and then qualitatively examined the associated processes to understand what enabled the occurrence of those positive changes. We find that the team structure allowed for the clarification of expectations, enhancement of communication, and improvement of educator working conditions through professional development support and distribution of leadership responsibility, which ultimately resulted in improvement in school culture and performance.

Organizationally, what does not get measured is not prioritized or improved. Unlike student outcomes, the leadership environment that produces the results is rarely examined for its merit and impact. In this study, a quantitative survey gathered information to investigate the impacts of leadership capacity constructs on academic achievement. Principals from 161 public high schools and their schools provided the data (leadership capacity, demographics, and reading and math scores). Data were analyzed using descriptive, correlational, and regression statistics. Findings indicated significant high correlations among leadership capacity variables, significant relationships between school demographics (total school enrollment, percentage of low-income students, average class size, and attendance) and reading and math scores, and non-significant correlations between leadership capacity and academic achievement. The study delineated specific leadership capacity behaviors within the constructs that predicted student academic achievement in math and reading. The study suggests increased capacity and practice of these leadership behaviors to improve work setting and student achievement.

The research's aim is to assess the services offered by Greek public secondary education schools, with the intention of identifying any discrepancies between students' expectations and their perceptions of the final services provided. The gaps discovered indicate that the school's educational services are not meeting student expectations in the five quality dimensions of the SERVQUAL model. To be specific, the average expectations are 4.44, perceptions are 3.11, and gaps are -1.33. The schools examined had a greater discrepancy in the dimensions measuring safety and emotional understanding, which was observed. The fact that the 5 factors are correlated with each other indicates the model's reliability. However, in relation to the independent variables of gender, age, and class, there appears to be a positive correlation across all factors, which is very weak and not statistically significant. In contrast, a low negative correlation appears to be present between only the demographics being considered. Therefore, demographic characteristics do not affect the quality of education in secondary schools. Our findings benefit decision-makers by assisting them in taking corrective actions necessary to enhance the quality of services provided by schools as part of a continuous improvement process in order to achieve a higher level of excellence.